Privacy Policy

Pragati Ventures Private Limited ("PVPL") recognizes the importance of privacy, security and the sensitivity of your personal information (as defined below). PVPL believes in protecting the privacy of customers of its outlets and visitors of its website (users). This Privacy Policy outlines how PVPL manages the personal information collected from its users and safeguards the privacy of the same. By providing personal information to PVPL, users are considered to be agreeable to the terms of this Privacy Policy. However, PVPL is committed to continuous improvement and values constructive inputs from the users. PVPL welcomes the comments and/or suggestions of its customers for improving this Privacy Policy. In case of any of the users having doubts or concerns, they can contact PVPL at the address at the end of this policy. This Privacy policy covers the treatment of Personal Information that PVPL collects, both through its website and through communications or interactions PVPL may have with its users (such as e-mails, telephone conversations, face-to-face or some other correspondence). This Privacy Policy also covers the treatment of any such information shared with the users by any third parties. As PVPL regularly reviews all of its policies and procedures, it may change this Privacy Policy from time to time and such changes will be effective from the date of its revision on the website.

Meaning of "Personal Information"

"Personal Information" means personally identifiable information, including without limitation names, addresses, financial and credit information (such as provided by franchise applicants), health information, customer comments, suggestions, complaints and consumer preference information.

Use and Disclosure of Personal Information Collected by PVPL

Users providing comments regarding their experience at various outlets, participating in a contest or promotional program, applying for being appointed to be a franchisee of PVPL, seeking employment opportunities with PVPL or its licensed franchisees or any other interactions with PVPL, may provide PVPL certain Personal Information related to these interactions. PVPL gives all its users the assurance that it will not give, sell, rent, share, loan or use otherwise the Personal Information of its users to any third party except with the prior permission of the user or as disclosed in this policy or as may be permitted or required by law. In some of the cases PVPL may appoint some third parties to provide the services to its users and PVPL also gives the assurance that the third party will be bound by confidentiality obligations. PVPL takes all required reasonable steps to ensure that the Personal Information of its users is kept safe from any loss, unauthorized access, modification or disclosure. The Personal Information collected/received from any of the users will be retained by PVPL in accordance with this policy only for as long as may be necessary or relevant for the purpose of collection or as may be required or permitted by law, after which time it will be destroyed or made anonymous unless it is required to be retained for further time. PVPL generally notifies its users of the purposes of the collection, use and disclosure of the Personal Information at the time of collection, unless the purpose is obvious and the users voluntarily provide the information or PVPL is required or authorized by any law of the state to do so. Without limiting the foregoing, PVPL may collect, use and disclose particular types of Personal Information as follows:

Customer Comments

If any of the customers provide PVPL his/her comments on his/her experiences at any of the outlets of PVPL, PVPL may forward such Personal Information provided by the customer to the relevant outlet, and that outlet and PVPL itself may use that information in order to respond to, keep a record of, administer and make known within PVPL and its franchisees the comments, queries and suggestions of the customers.

Franchise Applicants

If any of the users apply for or make inquiries about obtaining a franchise, PVPL will use such Personal Information provided by the users to review and assess the candidature of such users and for the purposes of tracking business contacts and building business relationship with them. This may include contacting references and conducting credit and background checks with others in accordance with the signed consent provided by such users to PVPL.


This policy constitutes and contains the entire agreement between the users and PVPL with respect to its subject matter and supersedes any prior oral or written agreements. If any provision of this policy is held to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that this policy will otherwise remain in full force and effect and enforceable.
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